The digital adoption and readiness of enterprises has played a defining role in the effectiveness of their Covid-19 response measures. Digital Transformation plans are being accelerated across organizations as they prepare for post-Covid recovery and growth. Automation is poised to be at the center of these digital transformation initiatives as an important catalyst for immediate response and recovery measure as well as a key component of redrawn business strategies and growth plans.

While most enterprises have already embarked on their automation journeys in some form or shape, the approach to automation needs a fresh look to make sure that it aligns with the current business objectives – short-term and long-term. The role of automation in the new normal is expected to move rapidly from being just an enabler of efficiency outcomes to being at the core of delivering holistic customer and employee experiences.

Key Discussion Areas:

• Scaling of automation as a recovery and growth tool across the organization
• Leveraging role-based automation as a tool for amplifying human potential
• Critical things to focus on as you redefine your automation strategies for the new normal