Synopsis

PRODUCTIVITY BEFORE CUSTOMER SATISFACTION
Get senior management buy-in and employee participation to first focus on improving productivity. Don’t jump the gun and try to improve customer satisfaction without building a solid foundation.

PROCESS IDENTIFICATION IS KEY
Many enterprises make the mistake of looking for ROI too soon. But if the correct processes for automation are not identified, ROI can seem like a distant dream. Employing AI, machine learning and other modern technologies can play a vital role here.

ANZ BANK’S JOURNEY TO 3,000+ BOTS
The bank shifted focus from end-to-end automation to a more strategic approach of automating use cases where different bots can talk to each other, with human intervention where necessary. Change management culture was a key focus as well, as ANZ’s attention towards re-skilling (through Digital Transformation Academy) and inclusive automation helped boost productivity and capacity by 20-30%.

AUTOMATION ANYWHERE’S PRODUCT-BASED SOLUTIONS
AA helps enterprises determine rule-based automation through advanced solutions that use AI, machine learning and more. This is achieved through

• Enterprise A 2019 - Cloud-native platform that enables enterprises to easily deploy bots
• Discovery Bot - For identifying previously unknown areas that can be automated
• Human Bot Collaboration - Integrating human intervention in specific scenarios
• Attended Automation - Integrating bot activation through pre-existing applications for democratization

AUTOMATION SUCCESS IS A LONG-TERM GAME
Expecting quick wins by automating everything is not a feasible strategy. It’s time to move on from demanding Proof of Concept (PoC) to Proof of Value (PoV) instead. AI and machine learning are essential, but enterprises must focus on inclusive efficiency gains.